Support Center & Help Desk — Netlyze
Welcome to the official technical support portal for Netlyze. Review troubleshooting guides or submit a support ticket below.
Direct Contact Channels
Frequently Asked Questions
Why do my Netlyze speed test results differ from my ISP's claims?
ISP test portals often route traffic to on-net internal caches. Netlyze performs real-world multi-socket requests to global edge nodes, reflecting your genuine everyday throughput.
How does Bufferbloat diagnosis help eliminate gaming latency?
When household devices stream or upload, router buffers overflow, causing ping to spike from 30ms to 200ms+. Netlyze identifies this and guides you on setting SQM/QoS.
Why does Android request Location permission for Wi-Fi scanning?
Android OS mandates Location permission to inspect Wi-Fi SSID and BSSID access point details. Netlyze strictly uses this for Wi-Fi diagnostics and never tracks your physical GPS location.
Submit a Support Ticket
Fill out the form below to reach our engineering team directly: